A: This happens extremely often with USPS and some postage is marked as delivered when it is received at your local post office. We have a few steps to take before marking the package as lost. Please follow these steps:

1. Confirm on your order or shipping confirmation that your shipping address is correct. If you no longer have these emails, please send an email to hello@headbandsofhope.com and we can help confirm your shipping address.
2. Wait an additional 3 business days. This happens mostly with weekend deliveries, so please start that time frame on the following business day.
3. See if there is an attempted delivery and reach out to your local USPS to initiate a redelivery. This can be completed online too! We are not responsible for setting up redelivery for items held at the post office. Please reach out to your local post office for their assistance.
4. If possible, ask your neighbors or delivery driver. If you live in an apartment complex, please check with the front desk/concierge. Check around the delivery location (front porch, mail box, etc.)

If you have followed all these steps and 3 business days have passed, please file a claim here.

A: 7 business days based on carrier policy. Please file your claim here.

A: We are very grateful for anyone that wishes to make a contribution. 100% of that contribution will go to the making and distribution of donation headbands. For every $25 donated, 10 headbands will be donated to a hospital. Please click here to make a donation.

We are a for-profit charitable organization, so we are unable to provide a 501(c)3 tax write off.

A: It is the time period between when your order is placed and when it is initially scanned by USPS. The ship time begins at the time of the initial scan by USPS.

A: Order Protection is our claims services to help customers with any transit issues. You do not have to purchase, but we highly suggest adding it to your order to make sure your package is protected from theft, damages, and being lost.

If you do not wish to purchase, simply remove it from the cart or turn the toggle off at checkout.

A: If you do not receive USPS packages at your address, please send us an email to hello@headbandsofhope.com at the time you place the order and let us know! We can adjust the order to ship UPS or Fedex.

A: Please send an email with the correct shipping address as soon as possible to hello@headbandsofhope.com. If the order has already shipped, we are unable to correct the shipping address and are not responsible for the cost to reship the order. To cover reshipment, please purchase Order Protection at check out. They will pay reshipment shipping fees.

*Billing addresses cannot be edited due to security reasons, but we will let you know if we have a billing issue with your order.

A: Please log into your account by following this link and you are able to cancel, pause or modify your subscription.

A: Yes, we do! International shipping cost may vary based on location.

Canada shipping is a USPS flat rate of $18.
UK shipping is a USPS flat rate of $25 .
Australia shipping is a flat rate of $45 and ships USPS.

*Headbands of Hope is not responsible for additional duty charges associated with your order. Please check with your local post office for rates or holds.